Terms & Conditions
In order to ensure that we provide optimal care to all our clients we kindly ask you to read through and agree to our terms and conditions, which are outlined below:
- Appointment Scheduling:
Clients may schedule appointments through our online booking system, by phone, or in person.
Same-day appointments can be offered subject to availability.
We ask that you arrive for your appointment on time, in order to minimise disruption to the clinic’s schedule.
- Cancellation policy:
Clients are required to provide a minimum of 24 hours’ notice for appointment cancellations.
Late cancellations or no-shows may result in a cancellation fee.
- Fees and Payments:
Consultation fees are due at the time of service.
Accepted payment methods include cash and credit/debit cards.
We do not accept cheques or Paypal payments.
- Health Insurance:
If patients wish to attend for a treatment after a Health insurance plan referral, the clinic will issue an invoice for the treatment but full payment will be taken directly from the patient at the time of service.
Please make sure that you have obtained your claim reference number before attending your appointment.
- Treatment Plans:
Podiatric treatment plans will be discussed and agreed upon before any procedures or therapies commence.
Clients are encouraged to seek clarification and ask questions about their treatment plans.
As part of your podiatric care plan, your commitment to the rehabilitation process is crucial for achieving optimal outcomes and ensuring a swift return to normal activities. To maximise the effectives of the rehabilitation program, it is essential that you follow the prescribed exercises and activities as instructed, attend scheduled follow-up appointments for progress assessments and report any unexpected changes or difficulties during the rehabilitation process. While I will do my best to assist you and help fulfil your goals, it’s important to note that no treatment guarantees specific outcomes.
- Minors- Under 16
Parents or legal guardians must accompany and provide consent for minor patients.
The clinic reserves the right to refuse treatment if appropriate consent is not obtained.
Professional care & advice